CivilTalk Terms of Use
Effective Date: July 24, 2026 Last Updated: Nov 6, 2026
Welcome to CivilTalk. These Terms of Use ("Terms") govern your access to and use of the CivilTalk platform, including the Clarion CI conversational intelligence service, available at app.civiltalk.com and related services (collectively, the "Service"). The Service is operated by CivilTalk LLC, a Delaware limited liability company ("CivilTalk," "we," "us," or "our").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. We do not knowingly collect information from or provide services to individuals under 18.
2. Account Registration and Security
To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Promptly notifying us of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.
3. Description of Service
CivilTalk provides the Clarion CI conversational intelligence platform designed for professional counselors, coaches, and mentors. The Service allows you to:
- Upload audio or video recordings of conversations ("User Content"); or
- Send the Clarion CI meeting assistant into a live video meeting (Zoom, Google Meet, or Microsoft Teams) that you host or control — either by pasting a meeting link or by connecting your Google or Microsoft calendar and attaching Clarion CI to a specific upcoming event — to record the meeting's audio and video and capture a transcript of all participants;
- Receive automated transcriptions of your recordings;
- Review and edit speaker names, and assign speaker email addresses, within transcriptions;
- Receive AI-generated analysis reports identifying emotional intelligence factors, key moments, reframe opportunities, positional and consensus insights, action items, and summaries; and
- Share reports with meeting participants by email invitation or, if you choose, by public link.
Clarion CI is an observer. It does not generate, alter, moderate, judge, or enforce conversational content. Clarion AI analyzes the language patterns present in your recording and produces analytical reports based on that observation.
Clarion CI joins meetings as a visible participant. When you use the meeting assistant, it appears in the meeting's participant list. Its presence is a courtesy notice and is not a substitute for the consent you are required to obtain under Section 4.
4. User Content
4.1 Ownership
You retain all ownership rights in the User Content you upload to or record with the Service. By providing User Content, you grant CivilTalk a limited, non-exclusive, royalty-free license to process, store, transcribe, and analyze your User Content solely for the purpose of providing the Service to you.
4.2 Your Responsibilities
You are solely responsible for your User Content and represent and warrant that:
- Consent to record and analyze is your responsibility, obtained before recording begins. When you upload a recording, or when you send the Clarion CI meeting assistant into a live meeting, you are the party responsible for the recording. Before the recording starts, you must obtain the informed consent of every participant in the conversation to be recorded, transcribed, and analyzed by AI, and to have an analysis report generated from that conversation. This obligation is yours alone.
- The Clarion CI assistant's visible presence in a meeting, and any recording notice shown by the meeting platform, do NOT satisfy this obligation. You must affirmatively obtain consent from each participant.
- You comply with recording-consent laws. You are responsible for complying with all applicable wiretapping, eavesdropping, and recording-consent laws, including two-party / all-party consent laws in every jurisdiction where a participant is located. If you cannot obtain the required consent from every participant, you must not record the meeting or upload the conversation.
- You have the legal right to provide and process the content.
- Your User Content does not violate any applicable law, regulation, or third-party right (including privacy, publicity, or intellectual property rights).
- You will use the Service and your User Content only for the intended purposes of constructive conversational analysis and professional development.
4.3 Sharing Restrictions
Analysis reports are intended for the participants of the conversation they describe. You may share a report — whether by email invitation, public link, or any other means, inside or outside the Service — only with individuals who participated in the original meeting or conversation.
You must not share a report, in whole or in part, with any person who was not a participant in the original meeting without first obtaining the consent of every participant identified in or connected to that report. This restriction applies equally to:
- sending an email invitation to view a report;
- making a report public (a public link makes the report, including its transcript and analysis, accessible to anyone with the link, including people who are not CivilTalk users) — by making a report public, you represent that all participants have consented to that disclosure; and
- enabling any automated sharing feature.
You may revoke a share or a public link at any time. Violation of this Section may result in suspension or termination of your account.
4.4 Prohibited Content and Uses
You agree not to upload, submit, record, or use the Service for:
- Content that you do not have the right or consent to record or share
- Sending the Clarion CI assistant into any meeting you do not host or control, or into any meeting where you have not obtained the consent required by Section 4.2
- Content intended to harass, defame, threaten, or harm any person
- Content that is unlawful, obscene, or violates any applicable law
- Surveillance or monitoring of individuals without their knowledge and consent
- Any purpose that violates applicable wiretapping, eavesdropping, or recording consent laws (including two-party consent laws where applicable)
- Attempting to reverse-engineer, decompile, or extract the AI models, algorithms, or proprietary methods used by the Service
- Circumventing any usage limits, access controls, or security measures
- Using automated tools (bots, scrapers, etc.) to access the Service without our written permission
5. Plans and Payment
5.1 Plans
The Service meters usage by the duration of audio transcribed and analyzed ("Analysis Time"). Plans provide a periodic Analysis Time budget:
| Plan | Analysis Time | Price |
|---|---|---|
| Free | 1 hour (one-time) | $0 |
| Core | 5 hours per month | $100/month |
| Professional | 12 hours per month | $200/month |
| Practice | 20 hours per month | $300/month |
One-time purchases. You may also purchase additional Analysis Time on a pay-as-you-go basis. Purchased Analysis Time does not expire at the end of a billing period.
CivilTalk reserves the right to modify plan offerings, pricing, and features at any time. Changes to pricing will take effect at the start of your next billing cycle, and we will provide reasonable advance notice.
5.2 Payment
Paid plans are processed through Stripe, a third-party payment processor. By purchasing a paid plan or Analysis Time, you agree to Stripe's terms of service. You authorize CivilTalk to charge your selected payment method according to your chosen plan or purchase.
5.3 Cancellation and Refunds
You may cancel a recurring subscription at any time through the billing management portal. Upon cancellation:
- You will retain access to your paid plan features through the end of your current billing period.
- No prorated refunds will be issued for partial billing periods.
- Your account will revert to the Free plan at the end of the billing period.
One-time Analysis Time purchases are non-refundable once purchased.
5.4 Usage Metering
Analysis Time is deducted based on the duration of the audio transcribed and analyzed, not per report. For live meetings, the recording may be shortened to fit your remaining Analysis Time. When your available Analysis Time is exhausted, you cannot start new analyses until your budget resets at the start of your next billing period or you purchase additional Analysis Time. Deleting a report does not restore consumed Analysis Time.
5.5 Referral Bonus
We may grant bonus Analysis Time when you invite a new participant who creates a CivilTalk account. Bonus Analysis Time has no cash value and may be modified or discontinued at any time. You must not share reports solely to earn bonus Analysis Time; the sharing restrictions in Section 4.3 continue to apply.
6. AI-Generated Analysis
6.1 Nature of Analysis
The analytical reports generated by Clarion AI are produced by artificial intelligence and are intended as informational tools only. They are not a substitute for professional judgment, clinical assessment, or legal advice.
6.2 No Guarantee of Accuracy
While we strive for accuracy, AI-generated analysis may contain errors, omissions, or misinterpretations. CivilTalk does not guarantee the accuracy, completeness, or reliability of any AI-generated output. You are responsible for reviewing and interpreting all analysis results using your own professional judgment.
6.3 No Therapeutic or Clinical Use
The Service is not a medical device, therapeutic tool, or clinical diagnostic instrument. Analysis reports should not be used as the sole basis for clinical, legal, employment, or other consequential decisions.
7. Intellectual Property
7.1 CivilTalk Property
The Service, including its software, design, AI models, algorithms, trademarks, logos, and all related intellectual property, is and remains the exclusive property of CivilTalk LLC. These Terms do not grant you any ownership interest in the Service.
7.2 Feedback
If you provide feedback, suggestions, or ideas about the Service, you grant CivilTalk an unrestricted, perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.
8. Third-Party Services
The Service integrates with third-party services to operate, including but not limited to:
- Recall.ai — Meeting-assistant recording of live video meetings and calendar synchronization
- Mux — Video and audio hosting, processing, and delivery
- AssemblyAI — Speech-to-text transcription and speaker identification
- Amazon Web Services (AWS), including Amazon Bedrock (Anthropic Claude) — AI analysis processing and authentication
- Langfuse — AI request logging and quality monitoring
- Sentry — Error monitoring
- Amazon SES — Transactional email delivery
- Stripe — Payment processing and plan management
Your use of the Service is also subject to the terms and policies of these third-party providers. CivilTalk is not responsible for the actions, practices, or policies of third-party service providers.
9. Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and share your information. By using the Service, you acknowledge that you have read and understand the Privacy Policy.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
CIVILTALK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CIVILTALK DOES NOT WARRANT THE ACCURACY OR RELIABILITY OF ANY AI-GENERATED ANALYSIS, TRANSCRIPTION, OR OUTPUT.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CIVILTALK LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
IN NO EVENT SHALL CIVILTALK'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO CIVILTALK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
12. Indemnification
You agree to indemnify, defend, and hold harmless CivilTalk LLC and its officers, directors, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Service
- Your User Content, including any failure to obtain required consents from meeting or conversation participants
- Your violation of these Terms
- Your violation of any applicable law or third-party rights, including recording-consent and privacy laws
- Your sharing of reports or analysis without the participant consent required by Section 4.3
13. Termination
13.1 By You
You may close your account at any time by contacting us. Active paid subscriptions should be canceled before closing your account.
13.2 By CivilTalk
We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including for violation of these Terms. Upon termination, your right to use the Service ceases immediately.
13.3 Effect of Termination
Upon termination, we may delete your account data, User Content, transcriptions, and analysis reports. Sections of these Terms that by their nature should survive termination will survive, including Sections 4.1, 7, 10, 11, 12, and 15.
14. Modifications to Terms
We may modify these Terms at any time by posting the updated Terms on the Service. We will provide reasonable notice of material changes (e.g., via email or in-app notification). Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.
15. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any dispute arising out of or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of such courts.
16. General Provisions
- Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and CivilTalk regarding the Service.
- Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
- Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
- Assignment. You may not assign or transfer your rights under these Terms without our written consent. CivilTalk may assign its rights and obligations without restriction.
- Notices. We may provide notices to you via the email address associated with your account or through the Service.
17. Contact Us
If you have questions about these Terms, please contact us:
CivilTalk LLC Email: [email protected] Website: https://www.civiltalk.com
By using CivilTalk, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.